No bug New Server, Payments are processed, but no subscriptions

Hi Rudd,

I have recently moved us to a new server. The payments are being processed by stripe but we are not getting notice back to set up the subscription. Any ideas of where I should be looking?

Thanks.

Hi Alex,
thanks for reaching out.
So when a customer pays with Stripe, the payment is handled by the stripe platform. When the payment is done (or failed, cancelled, aborted), the stripe platform uses events / webhooks to notify your website (ochSubscriptions / Stripe plugin) that will then further handle the received status.

So when the payment is done (in Stripe), but it is not reflected as such in ochSubscriptions (status open?) then there is an issue with the webhooks configured in stripe.

maybe by replacing your server also your domainname / url changed? if so you need to reconfigure the webhook url in Stripe.

In the Stripe developer console you can also see exactly what webhooks are called and if they are handled / received okay by your server.

That should be the place to start the investigation.

let me know if I can assist you with that.

regards,
Ruud.

Thanks Ruud. I think I found the problem. I have been having certificate issues on this new server and it is quite possible the webhooks from both Stripe and PayPal failed as they could not establish a secure connection. I have the certificate issue sorted now and ran a test transaction through Stripe and all worked.

Good info to know in case someone else runs into it.

Thanks for following up Alex!