Solved Error after Stripe payment
- Sakis Terz
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2 maanden 2 weken geleden #3365
door Sakis Terz
Error after Stripe payment werd gestart door Sakis Terz
Hi Ruud
I confirmed an error after a succesfull payment through Stripe.
Seems to happen only with Stripe and was encountered also by some of my customers.
Although the payment succeeded the subscription was not activated.
You will find the debug stack in the attachments.
I would appreciate your prompt action as that payment option is active in my website
I have also a live staging/test website if you need access.
I confirmed an error after a succesfull payment through Stripe.
Seems to happen only with Stripe and was encountered also by some of my customers.
Although the payment succeeded the subscription was not activated.
You will find the debug stack in the attachments.
I would appreciate your prompt action as that payment option is active in my website
I have also a live staging/test website if you need access.
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- Ruud van Lent
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2 maanden 2 weken geleden - 2 maanden 2 weken geleden #3366
door Ruud van Lent
Beantwoord door Ruud van Lent in topic Error after Stripe payment
Hi Sakis,
the error is thrown because it tried to load a template but didn't find it. So it is either deleted or unpublished.
If the payment is successful, then the template needed is 'page-payment-success' (this is the alias).
Can you check if you have this template and if it is active?
backend > com_ochsubscriptions > Email & page templates
Also, can you report here what version of stripe plugin you have installed?
the error is thrown because it tried to load a template but didn't find it. So it is either deleted or unpublished.
If the payment is successful, then the template needed is 'page-payment-success' (this is the alias).
Can you check if you have this template and if it is active?
backend > com_ochsubscriptions > Email & page templates
Also, can you report here what version of stripe plugin you have installed?
Laatst bewerkt 2 maanden 2 weken geleden doorRuud van Lent.
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- Sakis Terz
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2 maanden 2 weken geleden #3368
door Sakis Terz
Beantwoord door Sakis Terz in topic Error after Stripe payment
Yes there is such a template (
screenshot).
As said, works fine with Paypal. The problem happens only with Stripe.
If you need access let me know.
As said, works fine with Paypal. The problem happens only with Stripe.
If you need access let me know.
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- Ruud van Lent
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2 maanden 2 weken geleden #3369
door Ruud van Lent
Beantwoord door Ruud van Lent in topic Error after Stripe payment
if you can mail me the credentials that would be fastest I think just to check if all is there
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2 maanden 2 weken geleden #3370
door Ruud van Lent
Beantwoord door Ruud van Lent in topic Error after Stripe payment
Found the missing template on your (test) site, mailed you instructions on how to add it via sql.
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