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To resolve this, check your email (Spam folder?) for a message to approve your server or device, or read our detailed blog post here( onlinecommunityhub.nl/best-practice/new-...-extension-downloads) to understand the steps involved. This will guide you through approving your server for future updates.

No bug Additional Renewal Issue

  • Alex Chartier
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1 week 6 dagen geleden - 1 week 6 dagen geleden #3133 door Alex Chartier
Additional Renewal Issue werd gestart door Alex Chartier
Hi Ruud,

The renewal email I got for ochSubs & PayPal both indicated a 25% discount, however, when I go to checkout ochSubs is only showing a 10% discount. PayPal is correct. Can you correct before I do the actual checkout?

Thanks.
Laatst bewerkt 1 week 6 dagen geleden door Alex Chartier. Reden: spelling
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1 week 6 dagen geleden #3134 door Ruud van Lent
Beantwoord door Ruud van Lent in topic Additional Renewal Issue
Hi Alex, this is correct: renewal discount is 10%. In de expiry mail send 30, 15 and 2 days before I add a coupon for 25%.
So you need to use the coupon that was in these mails in the checkout to get the 25% discount.

Let me know if this doesn't work.
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  • Alex Chartier
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1 week 6 dagen geleden #3135 door Alex Chartier
Beantwoord door Alex Chartier in topic Additional Renewal Issue
OK< I have more information. If I apply both 25% coupons to what I have in my cart, the first one that I applied gets reduced to 10%. I can flip flop between them by applying the coupons in different orders.
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1 week 6 dagen geleden #3136 door Ruud van Lent
Beantwoord door Ruud van Lent in topic Additional Renewal Issue
Hi Alex, that is corrects as well as you can only apply 1 coupon and the coupons you have are for a specific product. So setting the one will give 25% discount to that product and the standard 10% to the other and setting the other coupon wiil 'inverse' tha.
Solution here is to make 2 checkouts: one per product each with their own coupon.
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  • Alex Chartier
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1 week 6 dagen geleden #3137 door Alex Chartier
Beantwoord door Alex Chartier in topic Additional Renewal Issue
OK, I was able to checkout both at 25%. Thanks.
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1 week 5 dagen geleden #3138 door Ruud van Lent
Beantwoord door Ruud van Lent in topic Additional Renewal Issue
Thanks for reporting back and thanks for renewing Alex: appreciate it!
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