Experiencing a 401 Unauthorized Error During Update?

If you're seeing a 401 Unauthorized error when trying to update your Joomla extension, it's likely due to our new two-factor authentication (2FA) security measure for your Download ID.
To resolve this, check your email (Spam folder?) for a message to approve your server or device, or read our detailed blog post here( onlinecommunityhub.nl/best-practice/new-...-extension-downloads) to understand the steps involved. This will guide you through approving your server for future updates.

No bug Where to Update the Download ID and Key?

  • Murugappan Ramanathan
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2 months 4 weeks ago - 2 months 4 weeks ago #3071 by Murugappan Ramanathan
Where to Update the Download ID and Key? was created by Murugappan Ramanathan
In your documentation it states the following:On first use, the Joomla updater will prompt you with 'A Download Key is missing!' message.
  1. On this site: In the menu [Tools > My Subscriptions] copy your 'Download ID#'
  2. On your site: go to menu System > Update Sites, locate the extension and paste the Download key in the'Download Key' field. Click [Save and Close], that's all it takes!
My questions are:

(1) I do not see Tools>MySubscription in the Joomla Menu or ochBlog Menu. Where is it?
(2) Its says Download Keys but in my account profile in your side there is only "Watchful Key". See Screencap 1. . Which one is it?

 
Last edit: 2 months 4 weeks ago by Ruud van Lent.
The topic has been locked.
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2 months 4 weeks ago - 2 months 4 weeks ago #3072 by Ruud van Lent
Replied by Ruud van Lent on topic Where to Update the Download ID and Key?
Hi Murugappan,
thanks for reaching out.
I 'reshuffled' my menu structure to make it better for my customers, but hadn't updated that part of the documentation yet (still pointing to the old menu structure). Thanks for bringing that to my attention. I have updated it (will be correct once content cache expires).

As for the download key, it is the download ID. The watchful key will also work, that is there for backwards compatibility with the (very) old rd-subscriptions.

Hope this helps and solves your question.
feel free to ask if there is anything unclear .

will close this topic as solved.

regards,
Ruud.

PS: I have removed the image from your post as that was showing your IP address :) #safetyfirst
Last edit: 2 months 4 weeks ago by Ruud van Lent.
The topic has been locked.