Solved Error after Stripe payment

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2 months 3 weeks ago #3365 by Sakis Terz
Error after Stripe payment was created by Sakis Terz
Hi Ruud

I confirmed an error after a succesfull payment through Stripe.
Seems to happen only with Stripe and was encountered also by some of my customers.
Although the payment succeeded the subscription was not activated.
You will find the debug stack in the attachments.

I would appreciate your prompt action as that payment option is active in my website
I have also a live staging/test website if you need access.

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2 months 3 weeks ago - 2 months 3 weeks ago #3366 by Ruud van Lent
Replied by Ruud van Lent on topic Error after Stripe payment
Hi Sakis,
the error is thrown because it tried to load a template but didn't find it. So it is either deleted or unpublished.

If the payment is successful, then the template needed is 'page-payment-success' (this is the alias).

Can you check if you have this template and if it is active?
backend > com_ochsubscriptions > Email & page templates

Also, can you report here what version of stripe plugin you have installed?
Last edit: 2 months 3 weeks ago by Ruud van Lent.

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2 months 3 weeks ago #3368 by Sakis Terz
Replied by Sakis Terz on topic Error after Stripe payment
Yes there is such a template ( screenshot).
As said, works fine with Paypal. The problem happens only with Stripe.
If you need access let me know.

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2 months 3 weeks ago #3369 by Ruud van Lent
Replied by Ruud van Lent on topic Error after Stripe payment
if you can mail me the credentials that would be fastest I think just to check if all is there

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2 months 3 weeks ago #3370 by Ruud van Lent
Replied by Ruud van Lent on topic Error after Stripe payment
Found the missing template on your (test) site, mailed you instructions on how to add it via sql.

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