No bug Unknown Stripe Errors

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5 days 6 hours ago #3638 by Alex Chartier
Unknown Stripe Errors was created by Alex Chartier
Hi Ruud,

Any idea what these are about? (website address x'ed out on puyrpose)

2026-11-10T14:00:13+00:00    ERROR    51.68.36.50    stripe    Possible Fraud Detected. An administrative alert is sent to the site owner.<br>[113d9653710252582795eea5f6fe31a9]
2026-11-10T14:00:13+00:00    ERROR    51.68.36.50    stripe     xxxxx.com/component/ochsubscriptions/pay...52582795eea5f6fe31a9
2026-11-10T14:00:17+00:00    ERROR    51.68.36.50    stripe    Possible Fraud Detected. An administrative alert is sent to the site owner.<br>[113d9653710252582795eea5f6fe31a9]
2026-11-10T14:00:17+00:00    ERROR    51.68.36.50    stripe     xxxx.com/component/ochsubscriptions/paym...52582795eea5f6fe31a9
2026-11-10T14:00:21+00:00    ERROR    51.68.36.50    stripe    Possible Fraud Detected. An administrative alert is sent to the site owner.<br>[113d9653710252582795eea5f6fe31a9]
2026-11-10T14:00:21+00:00    ERROR    51.68.36.50    stripe     xxx.com/component/ochsubscriptions/payme...52582795eea5f6fe31a9
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5 days 5 hours ago #3639 by Ruud van Lent
Replied by Ruud van Lent on topic Unknown Stripe Errors
Hi Alex,

That log entry comes from the page Stripe sends the customer back to after paying. Based on the URL parameter passed ochSubscriptions will lookup the temp transaction. If not found you will get this message.
So in this case:
  1. The temporary transaction doesn't exist anymore: the url is opened again by the visitor, via page refresh, browser history, etc.
  2. Something other than the customer's browser called the URL, for example a bot, a link checker or a link preview.
  3. A passed parameter was tampered with or made up. That case is what the "fraud" message is really meant for
Note that this doesn't affect the payment, as this url is only meant to display the payment status to the customer after returning from stripe. payments are processed via the Stripe webhook (which cannot be tampered with)

the IP address belongs to this domain name: nuvemsvr5.albatrozdigital.pt
That is a server, not a user / customer. So likely a bot (the IP address is listed twice on DNS Blacklists > UCEPROTECTL2 and UCEPROTECTL3)

In short: no worries
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5 days 5 hours ago #3640 by Alex Chartier
Replied by Alex Chartier on topic Unknown Stripe Errors
Much appreciated.
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4 days 13 hours ago #3641 by Ruud van Lent
Replied by Ruud van Lent on topic Unknown Stripe Errors
You're welcome.
closing this one, feel free to open a new topics if you have any other questions or suggestions.
regards,
Ruud.
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