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Implemented Subscription not affected automatically anymore

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1 year 7 months ago #2507 by kunena
Subscription not affected automatically anymore was created by kunena
Hello,

I have just noticed when someone paid, it doensn't automatically the subscription affected to them. I need to check one by one the transactions in the component and affect the subscription manually.

It seems to have started after the 30 january

So what is causing it ?

Regards
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1 year 7 months ago #2508 by Ruud van Lent
Replied by Ruud van Lent on topic Subscription not affected automatically anymore
Hi, sorry to hear you are having issues.
Currently on holidays (this week) so limited in troubleshooting / online time.

Nobody else reported this issue, for my own site it also works correct. So this is likely site related (and fixable)

So to get some more information:
What payment provider are you using?
Is it the latest version and are you also on the latest version of OchSubscriptions (3.10)?
Can you turn on debug in component settings advanced tab and in the payment plugin. This should give verbose logs with possibly a clue as to why it doesn't work.

If you can provide me the logs with a purchase in it that didn't activate that would be great (you can email them to me)

Last: do you have a test site where you can reproduce the issue?
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1 year 7 months ago - 1 year 7 months ago #2509 by kunena
Replied by kunena on topic Subscription not affected automatically anymore
The payement provider is paypal, yes it's OchSubscriptions in version 3.10 which is installed

Going to options in OchSubscriptions component load in endless way

The best way is to have a test, i will tell you when it's set up

 
Last edit: 1 year 7 months ago by kunena.
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1 year 7 months ago #2510 by Ruud van Lent
Replied by Ruud van Lent on topic Subscription not affected automatically anymore
Hi, received the test environment. Will start debugging when I am back in the office. Trying to do this from the camping site is to difficult :S
The following user(s) said Thank You: kunena
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1 year 6 months ago #2513 by Ruud van Lent
Replied by Ruud van Lent on topic Subscription not affected automatically anymore
Hi Florian,
found the issue. As it turned out there where some database table issues > these should have been updated in a previous release but for some unknown reason these updates where not applied.
I also fixed some warnings and an issue with the 'one time' product type.

Will do some more tests on the test site you created. will ask you to confirm if it is working again when done.
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