Experiencing a 401 Unauthorized Error During Update?

If you're seeing a 401 Unauthorized error when trying to update your Joomla extension, it's likely due to our new two-factor authentication (2FA) security measure for your Download ID.
To resolve this, check your email (Spam folder?) for a message to approve your server or device, or read our detailed blog post here( onlinecommunityhub.nl/best-practice/new-...-extension-downloads) to understand the steps involved. This will guide you through approving your server for future updates.

No bug Additional Renewal Issue

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1 week 6 days ago - 1 week 6 days ago #3133 by Alex Chartier
Additional Renewal Issue was created by Alex Chartier
Hi Ruud,

The renewal email I got for ochSubs & PayPal both indicated a 25% discount, however, when I go to checkout ochSubs is only showing a 10% discount. PayPal is correct. Can you correct before I do the actual checkout?

Thanks.
Last edit: 1 week 6 days ago by Alex Chartier. Reason: spelling
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1 week 6 days ago #3134 by Ruud van Lent
Replied by Ruud van Lent on topic Additional Renewal Issue
Hi Alex, this is correct: renewal discount is 10%. In de expiry mail send 30, 15 and 2 days before I add a coupon for 25%.
So you need to use the coupon that was in these mails in the checkout to get the 25% discount.

Let me know if this doesn't work.
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1 week 6 days ago #3135 by Alex Chartier
Replied by Alex Chartier on topic Additional Renewal Issue
OK< I have more information. If I apply both 25% coupons to what I have in my cart, the first one that I applied gets reduced to 10%. I can flip flop between them by applying the coupons in different orders.
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1 week 6 days ago #3136 by Ruud van Lent
Replied by Ruud van Lent on topic Additional Renewal Issue
Hi Alex, that is corrects as well as you can only apply 1 coupon and the coupons you have are for a specific product. So setting the one will give 25% discount to that product and the standard 10% to the other and setting the other coupon wiil 'inverse' tha.
Solution here is to make 2 checkouts: one per product each with their own coupon.
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1 week 6 days ago #3137 by Alex Chartier
Replied by Alex Chartier on topic Additional Renewal Issue
OK, I was able to checkout both at 25%. Thanks.
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1 week 5 days ago #3138 by Ruud van Lent
Replied by Ruud van Lent on topic Additional Renewal Issue
Thanks for reporting back and thanks for renewing Alex: appreciate it!
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